Terms of service

They apply when you install Customei on a Shopify store, open it inside Shopify, or connect an AI agent to your Customei workspace. If you install it for a business, you accept them for that business and confirm you are allowed to.

If you only read this website, there is nothing to accept. The privacy policy covers what the site itself collects.

Installing Customei creates a workspace. It holds your stores, your designs and your billing, and one plan covers every store in it on the same platform. You sign in through Shopify; there is no separate password sign-in yet.

The owner

Whoever installs Customei owns the workspace. Only the owner can change billing, members, access credentials and integrations.

Your store’s staff

Staff on your Shopify store who open the app join the workspace as staff. You decide who can reach your store, and you are responsible for what is done in your workspace.

AI agents

You can let an AI agent work in your workspace through Customei’s MCP server. Whatever an agent does with access you gave it counts as done by you. Agent access is rate-limited.

Customei bills through Shopify. You approve each charge in Shopify, it appears on your Shopify invoice, and Shopify’s own terms apply to paying it. We never see your card.

Plan fee

A recurring fee, charged every 30 days or once a year, at the price shown on the pricing page and in the app when you subscribe. A new price only applies to you once you approve it in Shopify.

Per-item fee

On top of the plan fee, each confirmed print file is billed once, at your plan’s per-item rates. Ten of the same personalized mug make one print file, so they cost one fee. A design that prints on three sheets is three files. A render that fails is never billed.

When a print file is counted

When its order reaches Customei, paid or not, so cash-on-delivery and manual-payment orders count too. Refunding or cancelling the order, or removing the line, does not undo a fee already counted.

When usage is charged

Per-item fees for a calendar month are charged on the 1st of the following month.

The usage cap

When you subscribe, Shopify asks you to approve a cap on usage charges per billing cycle. Shopify refuses usage charges above it, but that usage is still owed, and we will ask you to raise the cap or settle the difference.

Free trial

Each account gets one free trial, of the length the app shows when you install. There is no trial if any store in the account has paid before. Uninstalling pauses the days you have left and reinstalling resumes them. Choose a plan during the trial and the days left carry over to it.

Usage around the trial

A calendar month spent entirely on the trial has no per-item fees. The month your paid plan starts is billed for the whole month, trial days included.

Changing plans

An upgrade or a downgrade replaces your plan as soon as you approve it in Shopify.

Cancelling

Cancelling ends your paid plan at once, not at the end of the period, and its features stop with it. Per-item fees you owe are charged first. If a usage charge was refused in the last 60 days for going over your cap, you need to raise the cap and pay it before you can cancel.

Uninstalling

Uninstalling ends your plan as well. Per-item fees from before you uninstalled are recorded, and charged if you subscribe again.

Refunds

Plan and per-item fees are not refunded, except where the law requires it.

Your designs, templates, fonts, photos and products stay yours, and so does what your shoppers make with them. You give us permission to store, process, render and deliver that content as far as running Customei for you requires. That includes sending images to the tools that remove backgrounds and make similar edits (remove.bg, Cutout.Pro, fal.ai and Replicate), on your own key where you have added one and on ours where you have not.

The rights are yours to have

You need the rights to everything you upload, import or sell through Customei: fonts, artwork, photos, text and designs. That includes anything brought in from another website or store, by upload, by link or with Customei’s import and research tools. Customei does not check licences.

Stock photos

Photos from Customei’s stock-photo search come from Unsplash, under the Unsplash License. It does not allow selling a photo without changing it significantly, so printing one as it is on a product is not allowed.

Shopper uploads

What a shopper uploads is used to make their order. What you sell with it is your responsibility.

Break the law

Sell, store or print anything that is illegal where you or your shoppers are.

Take someone else’s work

Infringe copyright, trademarks or a person’s likeness, or rebuild another store’s designs, artwork or text without its permission.

Harm the service

Upload malware, probe or attack Customei, get around its limits, or run automation past the rate limits it sets.

Customei does not review content before it goes live. If content or activity breaks these terms, we may remove it or suspend your access, and we report it where the law requires.

Customei is provided as it is and as it is available. No plan comes with an uptime guarantee or a service-level agreement.

It depends on Shopify and on the services it runs on, so when one of them is down, parts of Customei can be down too. We change Customei often, and features can be added, changed or removed.

Support is by email at support@customei.com, without a promised response time.

Stopping

You can cancel your plan in the app or uninstall Customei from Shopify at any time. The billing section above says what each does to your charges.

What uninstalling leaves

Uninstalling does not delete your templates, option sets, files or orders. They stay with your workspace, so a reinstall picks up where you left off.

AI agent access

Uninstalling does not revoke access you gave AI agents either. Write to us to have it revoked.

Deleting your data

To have your workspace’s data deleted, write to privacy@customei.com. Deletion is done by hand; the privacy policy says what is kept and for how long.

If we end it

We may suspend or end your access if you break these terms or leave charges unpaid.

To the extent the law allows, Customei is provided without warranties of any kind, and we are not liable for lost profits, lost sales or other indirect losses. Our total liability to you is limited to what you paid us in the twelve months before the claim.

Print files are made from what you and your shoppers enter. Check a design before you sell it: typos, low-resolution uploads and how a print comes out at your printer are not ours to guarantee.

Nothing in these terms takes away a right the law gives you that a contract cannot limit.

We may update these terms. The date at the top changes when we do, and the new version applies from that date. Using Customei after a change means you accept it.